SHIPPING AND RETURNS TERMS

  • Prices

Kozii provides worldwide shipments. Please find below the corresponding prices:

Shipments to Portugal: €5,00 / Free shipping for orders over €100,00

Shipments to Spain: €7,00 / Free shipping for orders over €100,00

Shipments to Spain (Balearic Islands): €10,00 / Free shipping for orders over €200,00

Europe: €12,00 / Free shipping for orders over €200,00

Rest of the world: €30,00 / Free shipping for orders over €300,00

  • Carriers

Kozii currently uses respectable and insured carriers.

Shipments to Portugal and Spain (except Balearic Islands) made by CTT Expresso (Portuguese Express Postal Services)

Shipments to the rest of the world made by UPS or CTT Expresso (Portuguese Express Postal Services).

  • Estimated time of delivery

Portugal and Spain: up to 10 business days

Rest of the world: up to 15 business days

The processing and shipping time by Kozii may vary upon products. 

  • Right to cancel 

Should the purchased goods not be suitable for you, you may return the same within 14 days and get a full refund.

  • Refunds

The refund will be made to the credit or debit card used for purchase or via bank transfer.

  • Returns

All returned items must be in new, unused, clean, unwashed and with the label intact. 

All returns must be sent with delivery confirmation and/or tracking information. Kozii is not responsible for returns lost in transit. 

Return shipping costs as well as the re-delivery costs are of exclusive responsibility of the Client. 

Returns are to be sent to Rua Almirante dos Reis, n.º 193A, 8800-318 Tavira, Portugal.