Please review these Terms and Conditions of use before using this website which govern your access to and use of the website. The website is available for your use only on the condition that you agree to the terms of use set forth below. If you do not agree to all of the terms of use, do not access or use the website. By accessing or using the website, you and any entity you are authorized to represent (“you” or “your”) signify your agreement to be bound by these terms of use.

CONDITIONS OF USE 

Welcome to our online store!

This website belongs to KOZIISHOP, LDA., company registered under both company and tax payer number 513931406, based in Rua Dr. Augusto da Silva Carvalho, n. º 2C, 8800-324 Tavira, Portugal, hereinafter referred as Kozii.  

Kozii provides you goods and services subject to the following conditions. 

Kozii retains the right to refuse any request made by you and reserves the right to close your Kozii account at its sole discretion.

Please review our Privacy Policy to best understand your rights and duties.

AGE RESTRICTIONS

Kozii only provides goods and services to adults (aged 18 or over). If you are under 18, you may use our website only with the involvement of a parent or guardian. By placing an order with us it is confirmation that you are of legal age.

PRODUCT DESCRIPTIONS

Kozii strives to be as accurate as possible. However, Kozii does not guarantee that product descriptions or other contents of this website are continuously accurate, complete, reliable, current, or error-free. 

PLACING AN ORDER AND PAYMENT TERMS

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between you and Kozii for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Shipping costs will be charged in addition; such additional charges are clearly where applicable and included in the ‘Total Cost’.

Upon receiving your order, we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.

SHIPPING AND RETURNS TERMS

  • Prices

Kozii provides worldwide shipments. Please find below the corresponding prices:

Shipments to Portugal: €5,00 / Free shipping for orders over €100,00

Shipments to Spain: €7,00 / Free shipping for orders over €100,00

Shipments to Spain (Balearic Islands): €12,00 / Free shipping for orders over €200,00

Europe: €16,00 / Free shipping for orders over €200,00

Rest of the world: €30,00 / Free shipping for orders over €300,00

  • Carriers

Kozii currently uses respectable and insured carriers.

Shipments to Portugal and Spain (except Balearic Islands) made by CTT Expresso (Portuguese Express Postal Services)

Shipments to the rest of the world made by UPS. 

  • Estimated time of delivery

Portugal and Spain: up to 10 business days

Rest of the world: up to 15 business days

The processing and shipping time by Kozii may vary upon products. 

  • Right to cancel 

Should the purchased goods not be suitable for you, you may return the same within 14 days and get a full refund.

  • Refunds

The refund will be made to the credit or debit card used for purchase or via bank transfer.

  • Returns

All returned items must be in new, unused, clean, unwashed and with the label intact. 

All returns must be sent with delivery confirmation and/or tracking information. Kozii is not responsible for returns lost in transit. 

Return shipping costs as well as the re-delivery costs are of exclusive responsibility of the Client. 

Returns are to be sent to Rua Almirante dos Reis, n.º 193A, 8800-318 Tavira, Portugal.

RISK OF LOSS

As all items purchased from Kozii are made by insured carriers, Kozii is not responsible for packages beyond the port of entry.

FORCE MAJEURE

Except for payment obligations, neither party will be liable to the other for any failure to meet its obligations due to any Force Majeure event. “Force Majeure” is an event beyond the reasonable control of the non-performing party and may include but is not limited to: fires, earthquakes, floods, tropical storms, hurricanes, tornadoes, severe weather conditions, or any other acts of God; labor strikes or lockouts; riots, strife, insurrection, civil disobedience, landowner disturbances, armed conflict, terrorism or war, declared or not (or impending threat of any of the foregoing, if such threat might reasonably be expected to cause injury to people or property); or (g) shortages or inability to obtain materials or components. If a Force Majeure event causes a delay, then the date of performance will be extended by the period of time that the non- performing party is actually delayed or for any other period as the parties may agree in writing. 

INTELLECTUAL PROPERTY

Kozii is a registered trademark. All content included on this website, such as text, graphics, logos, images, is the property of Kozii or its content suppliers and protected by international copyright laws. 

WEBSITE POLICIES AND MODIFICATIONS

We reserve the right to make changes to our website, Privacy Policy and these Terms and Conditions, in part or entirely, at any time. 

APPLICABLE LAW AND COMPETENT JURISDICTION 

These Terms and Conditions, all purchases and any dispute of any sort that may arise between you and Kozii shall be interpreted and governed in accordance with thePortuguese legal framework.

All dispute shall be submitted to the competent court of law of the district of Faro, Portugal, with express waiver to any other. 

OUT-OF-COURT SETTLEMENTS

We do not engage in out-of-court settlements before consumer arbitration bodies. However, with accordance with Regulation (EU) 524/2013, you may access http://ec.europa.eu/consumers/odr/, a platform for online dispute resolution. 

CUSTOMER SUPPORT

Questions regarding our Terms and Conditions, Privacy Policy, or any other customer support you may need can be sent to us by clicking on the “Contacts” link or you can email us at info@koziishop.com. When you email us, you are communicating with us electronically and you agree and consent to receive electronically our replies and communications.